Internet connectivity in Belize is pretty poor. In the last three weeks, The Belize Telemedia Limited (BTL) told us that the entire country of Belize was hacked. BTL provides phone, landline, and Internet for a majority of the country. The Internet in Belize has been mostly offline for about two weeks now. We all subscribed to this government-based company, which provides our phones and our Internet and they are just horrible for what you pay for and what you get. We barely had Internet for three weeks. It just has been massive undertaking, resetting all the DNS servers for all of our computers and they changed it again and again. They can't really get a handle on what happened and why it happened, but they charge us even though we haven't had any Internet during this time. What service can you not provide and demand full payment and a tax on top of it, other than a government-run monopoly?
There is another provider in Belize that is recently getting a lot of attention because it is backed by Claro and Claro provides telecom services to most of Central America. I think it is a Mexican based company and it is huge.
In addition, people are migrating to Smart, but they do not really have the same kind of service. I have a fiber optic line in my house through BTL that broadcasts through a little box, but what you get if you will migrate to Smart is “MyFi,” which is like a thick credit card that provides your signal for you. So there is an alternative to BTL but it is not the same size and magnitude as BTL. With these latest problems in Belize in the last few weeks, I would highly expect that people will be running to Smart and because they are tired of BTL. BTL will not answer our calls and they charge us an arm and a leg.
The Internet problem here is terrible because so much of our business is email dependent, and we have to operate the hotel booking systems online. We cannot get online, so we do not see who is booked. When our Internet is not working, our emails are not working.