The reality is that the business culture in Panama varies.
Panama’s economy is mostly fueled by the services industry and international services are a very important component.
So, if you are dealing with businesses or professionals who have experience with or are geared to assisting international clients, you should expect business to be conducted in an efficient manner.
Some Panamanians, though, tend to be informal and as a result many of the local businesses will be imbued with a sense of “mañana”. As a result, it may be hard to pinpoint exactly when a delivery will be made or a repairman will show up. Dealing with public officials can also be a bit of a challenge.